Refund Policy
Last updated October 11, 2026
Find A Market's paid subscriptions (Market Pass, Vendor Plus and Organizer Plus) are billed either monthly or annually, whichever you choose at checkout - current rates are on the Pricing page. Checkout and billing are handled by Paddle.com Market Limited, acting as our Merchant of Record. Paddle is the seller of record on your receipt, and refunds are processed through Paddle.
Gift certificates
Market Pass and Vendor Plus gifts are one-time purchases and never renew. A gift whose code hasn't been redeemed yet can be refunded within 14 days of purchase: email us with the receipt. Once the code is redeemed, the gift can't be refunded.
Canceling your subscription
You can cancel any time from Settings inside the app (the Manage or cancel subscription button opens Paddle's secure page), or with the manage-subscription link in your Paddle receipt email. Canceling stops all future renewals, but we don't provide partial refunds for the days remaining in your current billing period. Your paid access continues until the end of the period you already paid for. Changing to a lower plan isn't a refund either: the unused part of your current period becomes a credit Paddle applies to your next bills.
Refunds and chargebacks
When a payment is refunded or charged back, the access it paid for ends, and a gift code from that payment that hasn't been redeemed stops working.
Free periods we grant
Free Organizer Plus months (such as founding-organizer months) need no payment details, are never billed, and simply end on the date shown in your account unless you choose to subscribe.
Free trial
Every account gets one free 7-day trial of the Vendor Plus tier - no payment details are required to start it, and none are ever collected during the trial. When the trial ends, your account automatically reverts to the Free tier - you are never billed or charged as a result of a trial ending. The next time you open Find A Market after your trial ends, you'll be notified and can choose to subscribe to the Vendor Plus tier (which does require entering payment details, through Paddle's checkout) or simply continue using the Free tier.
Refund requests
If something went wrong (a duplicate charge, a billing error, or you were charged after canceling), email contact@find-a-market.com with your account email and we'll review it. Approved refunds are issued by Paddle back to your original payment method; how long it takes to appear depends on your bank or card issuer.
Outside of billing errors, refunds for "I didn't mean to subscribe" or partial-month usage are considered case by case. We're a small operation and want to be fair, but ongoing access already used isn't automatically refundable.
Paddle's own policies
As Merchant of Record, Paddle also maintains its own buyer terms and refund handling that apply to your purchase. See Paddle's Buyer Terms.